Notice of Change in eStatement Services |
With effect from 11 February 2012 (the "Effective Date"), eStatements may only be accessed through Standard Chartered Online. The option of receiving eStatements from your Designated Email Account will no longer be available. We will however continue to provide an email alert to your Designated Email Account when the eStatements are ready for you to access online. Kindly refer to the latest Terms & Conditions for eStatement Service and Customer Terms which will become operative on the Effective Date.
In light of the above changes, you are advised to check your Designated Electronic Mail Account regularly and to save an electronic copy of eStatements on your computer device or print a hard copy for your future reference. You should also inform the Bank as soon as practicable upon any change in your Designated Electronic Mail Account.
If you continue to use the eStatement Service after the Effective Date, we will deem you to have agreed to the new changes. If you have any enquiries about the changes, please contact us at 2886 8868 (press 2-6-0).
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Enhanced Security for Standard Chartered Online Banking |
| With effect from 23 July 2011, Standard Chartered Online Banking will launch the "Transaction Password" as an additional authentication measure.
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| From that date, you may choose to set up your "Transaction Password" after logging in to Standard Chartered Online Banking. You will be required to enter your valid ATM Card Number and PIN, or your valid Phone Banking Card Number and TIN, when you set up your "Transaction Password".
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| When you request for the following online services, you will be required to enter your valid "Transaction Password" and the "One-time Password", which will be sent to your mobile phone number on our record:
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1. |
Add Transfer Payee
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Add Bill Payee (All bill except bills of Government & Statutory Organization and Public Utilities effective from 6 January 2012)
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3. |
Update Personal Information
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| If your mobile phone number with us is not update, please provide us with your mobile phone number for receiving the "One-time Password" via SMS in future. |
| Should you have any enquiry, please call our Customer Services Hotline at (852) 2886 8868.
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Online Banking Security - Fraudulent Email and Website Alert |
Please be aware of suspicious emails and websites that attempts to get your banking information from you. Our Bank does not request customers’ personal information (including user names and passwords) by emails. Passwords, such as One-Time passwords, are also never requested by the Bank by phone. In addition, please be reminded that you should only log into Standard Chartered Online Banking through the Bank’s website www.standardchartered.com.hk and not through hyperlinks embedded in emails or third party websites.
If you have any queries on this, or you suspect you have received such email, please call our customer service hotline at (852) 2886 8868 (2 6 0).
Please click here for more security tips.
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Code of Practice on Person-to-Person Marketing Calls (CoP) |
| Standard Chartered Bank (Hong Kong) Limited has adopted the CoP. This CoP aims to promote good banking practices by setting out the minimum standards that authorized institutions (AIs) should comply when making person-to-person telephone calls for marketing activities.
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