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What can Standard Chartered Bank Online Securities Services do?
What kind of shares can I trade online?
Can I trade stocks listed on the Growth Enterprise Market (GEM) online?
What can Standard Chartered Bank Online Securities Services do?
It
provides the following key features:
- Instant securities trading
- Order Watching Services Good-till-Today
- Comprehensive order types such as At-Auction Limit Order, Enhanced Limit Order, Market Order and Stop Loss Order
- Instant order confirmation via email or SMS (pre-registration required)
- Comprehensive stock portfolio overview
- Instant available purchasing power
- Detailed real time stock quote
- Latest market information
What kind of shares can I trade online?
Currently, you can trade all securities listed on The Stock Exchange of Hong Kong Limited (SEHK) through our Online Securities Services, excluding those denominated in currencies other than Hong Kong Dollar and the Nasdaq-Amex Pilot Program Stocks.
Can I trade stocks listed on the Growth Enterprise Market (GEM) online?
Yes, you can trade GEM stocks through our Online Securities Trading Platform. Yet for some customers who have opened the securities account in early years, in which the account opening documents did not cover relevant Risk Disclosure Statements regarding GEM, they need to sign up separate Risk Disclosure Statements before being able to trade GEM stocks (this restriction applies on both Online Securities Trading and Phone channel). Please contact our Securities Services Hotline at 2886 6266 or visit any one of our branches if you have any questions.
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What are the benefits of trading online?
Are there any FREE real-time quotes?
Can I get the latest market news from Online Securities Services?
What
are the benefits of trading online?
Online
trading allows you to get access to important trading information before you make an investment decision, e.g. your stock holdings,
Available Purchasing Power and the latest stock price movement. It also allows you
to place your order anytime, 24 hours a day, seven days a week.
Are
there any FREE real-time quotes?
Yes, a number of FREE real-time quotes are available for your use once signing up our Online Securities Services, depending on your banking relationship with us.
| Monthly Free real-time quote: | |
| Banking Relationship Package | Free Real-Time Quotes per Calendar Month |
| Priority Banking | 1,000 |
| Excel Banking | 500 |
| Easy
Banking & Non-Relationship Package |
200 |
Bonus
FREE real-time quote: The number of free real-time quotes you are entitled in the month will be reflected in the "Quotes left" balance on or before the 3rd business day of the month. Customer's real-time quote usage in a month that exceeds customer's entitled free quotes for the month is subject to a charge according to our Service Charges schedule. |
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Can
I get the latest market news from Online Securities Services?
Yes, the Bank has arranged
a registered Information Vendor of HKEx Information Services Limited to provide professional and
comprehensive market information. You can enquire the information under "Market Express" on the
left navigation menu.
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Do I need a specific computer for using Online Securities Services?
How can I start trading via Online Securities Services?
After enrolling the Online Securities Services, can I still trade through other channel(s)?
Can I set my 1st landing page as Trading page after clicking "Securities Services"?
Do I need a specific computer for using Online Securities Services?
No,
you can use any personal computer with proper security protection and
internet access to use Online Securities Services. Yet do NOT conduct your Standard
Chartered Online transactions using public or shared computer.
How can I start trading via Online Securities Services?
If
you already have a securities account with us and is our existing Online
Banking customer:
- Logon to existing Online Banking
- Choose the "Securities Services" icon on Left Menu
- Read through the Terms and Conditions for Online Securities Services and click "Accept" (for 1st time login user) to acknowledge the acceptance of the Terms and Conditions for Online Securities Services
- Online Securities Services Platform will be displayed and you can choose any functions on the left menu
If you already have a securities account with us with a valid Phone Banking TIN but have not registered Standard Chartered Online yet
- Please click on the icon "New User Register Now" on the Online Banking logon page
- Read through the Terms and Conditions for Tele-electronic Banking Services and click "Accept" to acknowledge the acceptance of the Terms and Conditions for Tele-electronic Banking Services
- After you have get access to Online Banking, pleaser follow the steps as above
- For any enquiries on Online Banking registration, please call our Customer Service Hotline at (852) 2886 8868
If you do not have a securities account with us or do not have a valid Phone Banking TIN or Phone Banking Card Number
- Please visit any of our branches to open a securities account and/or apply for Phone Banking TIN or Phone Banking Card Number
After enrolling the Online Securities Services, can I still trade through other
channel(s)?
You
can still trade through other channels such as our Securities Services Hotline
(2886 6000 for Priority Banking customers/ 2886 7000 for excelbanking customers/
2886 8000 for Easy Banking and non-Relationship Package customers).
Can I set my 1st landing page as Trading page after clicking "Securities Services"?
Yes,
you can set your 1st landing page at "Trading" or "Your Stock
Portfolio" page under "My Preferences" on the left menu. Default landing page
is "Your Stock Portfolio".
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Can I place an order outside trading hours via Online Securities Services?
After entering my orders into the system, will they be sent to the Bank straight away?
How do I know the order is received by the Bank?
How do I know the order is executed or rejected?
Can I place an Enhanced Limit Order where order limit price is away from current market price?
Can I sell the stock I buy today?
Can I amend or cancel an order?
Will the Bank handle my instruction on the same trading day after I change the order?
Can I place an order outside trading hours via Online Securities Services?
You
can place an order at following times:
| Order Type | Services Hours |
| Market Order | 10:00 a.m. - 12:30 p.m. and 2:30 p.m - 3:59 p.m. of every SEHK trading day |
| At Auction Limit Order | Pre-opening Session |
| Other order types including but not limited to Enhanced Limit Order and Stop Loss Order | 24 hours |
When a valid order is received by our trading system after 4:00 p.m., the order will be stored in our system and processed on the next trading day. Customers are advised to check their order status and that the above order arrangement meets their trading need.
After entering my orders into the system, will they be sent to the Bank straight
away?
There
are 3 steps to enter an order
- 1st page - Order Input Screen will prompt you enter all order details and you need to press "Submit" button to bring you to next page
- 2nd page - Order Confirmation Screen will display all information you have just entered for your verification and you need to press "Confirm" button to continue
- 3rd page - Order Acknowledgement Screen will show you all the details, including the estimated transaction cost and fees, of the order you have submitted. An Order Reference Number is generated and shown for your reference
How do I know the order is received by the Bank?
After
you have entered and confirmed the order/instruction details, an
Order Acknowledgement Screen with an Order
Reference Number will be displayed. This represents the order is received successfully by the
Bank but it does not guarantee that your order will be executed
or executed in a timely manner in the market. The Bank will process
your order on a best effort basis but it may NOT be executed due
to fluctuation in stock price, insufficient market liquidity, system
failure or any other events beyond the control of the Bank. It
is a good practice and your responsibility to enquire the order
status through the "Order Enquiry" page. Should you come across
any difficulties in accessing or have any queries about the execution
status of your orders, you can also call our Securities Services
Hotline.(2886 6000 for Priority Banking customers/ 2886 7000 for
excelbanking customers/ 2886 8000 for Easy Banking and non-Relationship
Package customers).
How do I know the order is executed or rejected?
You can enquire the status of your orders through "Order Enquiry" page or enquire the same via our Securities Services Trading Hotline. Below is the order status description:
| Order Status | Description |
| Pending | This means your order has been received by the Bank and pending for confirmation of sufficient fund in your settlement account. This happens, for example, when you place a "Buy" order after 7:00 p.m. since the Bank can only confirm fund sufficiency after 8:30 a.m. on a trading day. Customers should ensure there is sufficient fund in the settlement account before 8:30 a.m. Order status will be changed to "Open" after fund sufficiency is confirmed. |
| Open | This means your order is successfully accepted by the Bank and is open for execution, cancellation or amendment. |
| Partially Executed | Order has been partially executed |
| Fully Executed |
Order has been fully executed |
| Rejected |
Order has been rejected |
| Cancelled |
Order has been cancelled by customer |
| Expired |
Order has been expired upon pre-set validity |
Can I place an Enhanced Limit Order where order limit price is away from current market price?
Yes, you can specify your desired limit price, yet and it would be stored in and monitored by the Bank's system and the order would only be sent to the HKEx when its limit order price falls within 24 spread range of the prevailing nominal price. The Bank reserves the absolute right to change this mechanism without prior notice.
Can I sell the stock I buy today?
Yes,
you can sell the stock before settlement date as long as the buy
order of the day has been partially or fully executed.
Can I amend or cancel an order?
Yes, you can amend or cancel any outstanding (i.e. partially filled or open status) order via Online Securities Services under "Order Enquiry" page. Simply go to "Order Enquiry" page, press "Modify" or "Cancel" button for the order which you want to modify or cancel.
Please note that there are some restrictions on Order Modification and Cancellation:
- For a partially-filled order, only the remaining portion which has not been filled can be modified or cancelled.
- When customer modifies the order price for an open Enhanced Limit Order which is queued in the SEHK, the order queuing in the SEHK will be cancelled, and the order with the modified price, if within 24 spreads of the prevailing nominal price, will be sent to the SEHK, otherwise, it will be stored in our system for monitoring and be sent to the SEHK when the aforementioned price condition is met.
- Also, the Limit Order Price of an outstanding Enhanced Limit Order being queued in the SEHK cannot be changed to a price level that is higher than the prevailing ask price (for buy order) or lower than the prevailing bid price (for sell order).
- For an open order, the order quantity cannot be increased. In case customer wishes to increase the order quantity, customer should either place a new order with incremental quantity or cancel the original order first and then place a new order with the new order quantity.
- During the Pre-opening Session, all orders cannot be modified or cancelled when Order Input Period for the session ends (at 9:45 a.m.).
Please note that this only represents the Order Change Request would be submitted to the Bank and this does not guarantee the order can be changed or cancelled successfully in the market. Customers are always advised to check the order status through "Order Enquiry" page.
Will the Bank handle my instruction on the same trading day after I amend/cancel
the order?
Order
amendments or cancellations made during trading hours will be handled
on the same trading day upon receipt of instructions provided that
the order has not been fully executed or cancelled.
| Please note | |
| Before an amendment request has been duly processed, we cannot entertain another amendment instruction on same order. | |
| Once a cancellation instruction is placed, you cannot withdraw your cancellation instruction or make further amendments to same order. | |
| During public holiday or system back-out period (11:00 p.m. to 8:30 a.m. of every SEHK trading day) | For "Buy" order, no order amendment can be accepted but only order cancellation.
If you would like to amend your outstanding buy order, you
have to cancel it first and place a new order.
For "Sell" order, both amendment and
cancellation can be accepted |
How can I sell the odd lots?
Currently,
odd lots are not supported via Online Securities
Services. To sell odd lots, please call our Securities Services
Hotline (2886 6000 for Priority Banking customers/ 2886
7000 for excelbanking customers/ 2886 8000 for Easy Banking and
non-Relationship Package customers).
What does Order Types mean?
| Order Type | Description |
| Enhanced Limit Order | An Enhanced Limit Order allows you to set the maximum price you will pay when buying or the minimum price you will accept when selling. This can reduce the risk of paying more or receiving less for an order than what you expect. An Enhanced Limit Order is tracked by the Bank's system and only sent to the SEHK for queuing when its limit price falls within 24 spreads of the prevailing nominal price. The Bank reserves the absolute right to change this mechanism without prior notice. When submitted to the SEHK, it allows matching of up to 5 price queues (i.e. the best price queue and up to the 5th queue at 4 spreads away) at a time provided that the traded price is not worse than the input price. The sell order input price cannot be made at a price of 5 spreads (or more) below the current bid price whereas the buy order input price cannot be made at a price of 5 spreads (or more) above the current ask price. Any outstanding Enhanced Limit Order in SEHK trading system will be treated as a limit order and put in the price queue of the input price. |
| Market Order | Market Order helps customers to buy or sell securities at the prevailing market price and avoid missing investment opportunity caused by setting the Limit Price Order. Market Order is an order which client does not set a limit price and such order will be executed at the prevailing market price at time of execution. |
| At Auction Limit Order | At Auction Limit Order is a limit order with a specified price for single price auction during Pre-opening Session. At Auction Limit order for Pre-opening Session can be placed 24 hours except 9:45 a.m. to 4:00 p.m. of every trading day. Customer should note that both the Indicative Equilibrium Price (IEP) or spread range of the prevailing IEP may affect whether the order can be captured by the SEHK or that the order can be executed. Any outstanding At Auction Limit Orders for Pre-opening Session will be carried forward to the Continuous Trading Session and treated as limit orders provided that the specified price of that At Auction Limit Order does not deviate 9 times or more from the nominal price. |
What is Stop Loss Order?
Stop Loss Order is a sell instruction that allows you to preset the selling price range, i.e. Stop Loss Price and Lowest Selling Price. Once the current nominal price of the securities hits or falls below your pre-set Stop Loss Price but still higher than the Lowest Selling Price, your sell order will be submitted to the market with the Lowest Selling Price set as the Limit Price of the sell order. However, a full / partial execution is not guaranteed as there may be outstanding orders from other investors in the order queue ahead of yours and order execution is also subject to certain factors including but not limited to market fluctuation and market liquidity.
The order may be fully executed, partially executed or even unexecuted. The executed price may also be Better, Equal To or Worse than your specified Stop Loss Price but would not be lower than your Lowest Selling Price. Please note that once the Stop Loss Order is triggered, regardless of the final execution result at the end of the trading day, the order will lapse and will not be carried forward to next trading day. For a Stop Loss Order, only cancellation request would be accepted. If you wish to modify an outstanding Stop Loss Order, you have to cancel it first and submit a new order. Also, Stop Loss Order is not applicable for Pre-opening Session.
An illustrative example is shown below:
What is Stop Loss Price?
Stop
Loss Price is the selling price pre-set in Stop Loss Order.
If the nominal price of the securities hits or falls below this
Stop Loss Price, the Bank's system will place the sell order to
the market with the Lowest Selling Price set as the limit price.
What is Lowest selling price?
Once
the Stop Loss Order is triggered, it will be executed only when
the selling price is not lower than this pre-defined lowest selling
price. It helps to limit your losses amid volatile market conditions.
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What does "Available Purchasing Power" means?
What is the amount of fund to be held after placing a "Buy" order?
Will there be any adjustment of hold fund after the order is executed?
Will hold fund apply if there are funds from "Sell" order of the same day?
When will the hold fund be released?
What does "Available Purchasing Power" means?
It is the available fund for you to purchase the stock and it is derived from:
= available balance from settlement account + unsettled fund from sell - unsettled fund from buy - unsettled transaction fees
"Available Purchasing Power" can be enquired upon the "Trading" pages. Please note that for a Sell transaction completed TWO days before a non-trading day, the accrued but unsettled sales proceeds will NOT be counted in "Available Purchasing Power" during the non-trading day. It will only be counted as "Available Purchasing Power" on the subsequent trading day.
What is the amount of fund to be held after placing a "Buy" order?
Amount
of fund to be held will be calculated according to the below
formula:
- For non-market orders = Limit price * number of shares + all transaction fees
- For market orders = (Nominal price plus 15 spreads) * number of shares + all transaction fees
Will there be any adjustment of hold fund after the order is executed?
On
the order execution date, hold fund will be adjusted at night according
to the actual debit amount and the exact amount will be debited from
settlement account on T+2 days.
Will hold fund apply if there are funds from "Sell" order of
the same day?
If
the "Sell" order is filled before placing the "Buy" order, hold fund
may not be necessary if the sales proceeds can totally finance the "Buy"
order. If the sales proceeds cannot fully cover the "Buy" order, the
Bank will only hold the net amount.
If the "Sell" order is filled only after "Buy" order, hold fund will be adjusted upon the "Sell" order is filled.
Please note that the above logic only applies to SAME day buy/sell order only.
When will the hold fund be released?
Hold
fund will be released automatically at night time after order is expired.
For Good-till-day order, fund will be released before 9:00
p.m. on the same trading day.
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Will there be any instant notification after order is executed?
Will there be price alert services when a stock has reached my target price?
Can I change my mobile number or email address via online?
Any charges for email or SMS notification?
Will there be any instant notification after order is executed?
You may receive SMS and/or Email confirmation when your order is partially executed or fully executed. If you want to enjoy this complimentary instant order notification service, please call our Securities Services Hotline or visit any one of our branches for registration. Once you have registered this service, all orders placed via Online Securities Services or Securities Services Hotline will enjoy this instant notification service.
Please note that for joint-name securities account, only the Primary Account Holder can apply for this service. Order Confirmation will only be sent to the mobile phone and/or email address of the Primary Account Holder.
Will there be price alert services when a stock has reached my target price?
Yes,
you can place your stock watch under "Price Alert" function on left menu.
There will be email or SMS alert once the price reached the target. The
Bank will charge the customer for each SMS alert sent. Customer should
refer to the Service Charges Booklet for the charge.
Can I change my mobile number or email address via online?
- For instant order notification, both mobile number and email address need to be pre-registered and cannot be changed via online. Please visit any one of our branches for mobile phone number and email address changes and these changes will be applied to the Bank's record for future communication.
- For price alert service, you can change the mobile number and email address via online. This change will not alter your records maintained with the Bank.
Any charges for email or SMS notification?
All
order notifications are free of charges. However, for price alert, it
will be subject to charge accordingly. For details, please
refer to the "Service Charges Booklet".
For further information, just call our Customer Service Hotline at (852) 2886 8868 (Press 2,6,0 to talk to our Customer Service Representative).
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